Our policies (the nitty gritty!)

Financial policies

Seattle Therapy Network is made up of three collaborative businesses: Giant Steps Children’s Therapy, Relax Therapy, and Sound Pediatric Therapy. You’ll be billed by the individual business/es you worked with, not by Seattle Therapy Network.

Each business has independent financial policies and may accept different insurance plans. Please ask if you have any questions about our fees, financial policy, or your responsibilities. No matter what your economic situation, we’ll do our best to help.

Insurance policies

There are so many insurance carriers and different plans, it can be tough to know what yours will cover.

We’ll give you worksheets to help you navigate the basics of your insurance plan.  These worksheets will help answer questions about deductibles, plan limits, whether you will need prior-authorization to begin services, and more.

We do our best to work with a wide variety of carriers. We’re contracted providers for most major insurance companies, and will submit claims on your behalf. Bear in mind that Giant Steps Children’s Therapy, Relax Therapy, and Sound Pediatric Therapy will bill your carrier independently.

Please review our full financial policies (which you’ll receive in your intake paperwork packet) for complete details about your responsibility.

Snow and extreme weather

The clinic is open except in cases of severe weather conditions requiring businesses to close. You can check our facebook page for up-to-date information on closures. In most cases we follow the lead of Seattle Public Schools. If you do not wish to travel because of poor road conditions, you may cancel your treatment session without penalty.

Privacy and patient rights

Your privacy is very important to us. We use a HIPAA safe network to ensure easy communication, and peace of mind. Federal regulations require that health care providers describe for clients the circumstances in which therapy and medical information may be used and disclosed, and how you can access this information. We’ll discuss all this at your first visit.